Scheduled Outages: The HCAI system will be unavailable from 5:00 p.m. (EDT) September 29 to 8:00 a.m. (EDT) October 2
Scheduled Outages: The HCAI system will be unavailable from 5:00 p.m. (EDT) September 29 to 8:00 a.m. (EDT) October 2
Health Care Facility | Insurers | Related Initiatives  

Manage Users


In order to update a User’s information, you must have the Facility User Administrator role assigned.

Do I have the Facility User Administrator role? When logged in to HCAI, Facility Administrators are able to view the Manage tab and the User Management sub-tab.

Quick tip: Avoid security risks and keep your Facility’s data safe by deactivating HCAI profiles for Providers and Users who leave your Facility. The links below can teach you how to deactivate a User profile and end-date a Provider.

Explore the icons below for step-by-step text and video instructions explaining how to perform user management duties.

  • Update User Information

    How to update user information, add or deactivate users, and reset a user password

  • Update Authorizing Officer

    Learn about the responsibilities of an AO and how to change your Facility’s AO

  • Update Provider Information

    How to add, delete, or update a provider