Health Care Facility/Provider

Health Claims for Auto Insurance (HCAI) is an electronic system for transmitting auto insurance health claim forms-OCF18s, OCF21s, & OCF23s-between insurers and health care clinics/practices in Ontario.

Health care users access HCAI in three different ways. The most popular way to access HCAI is through the internet. To learn about connecting with HCAI using the internet,
click here.

Learning about HCAI
Click on either of the following links to learn more about HCAI.

HCAI Patient Experience
This video is an overview of HCAI from the patient's point of view.

HCAI End-to-End
This video shows the typical lifecycle of an OCF form in HCAI.

Learn to Use the HCAIinfo Website

Learn to Use HCAIinfo
This page provides an overview of how to use the HCAIinfo website.

Using HCAIinfo eLearning
This video provides an overview of the HCAIinfo website and discusses how a user can quickly access the information.

HCAIinfo Quick Start Guide
This document provides a quick overview of the HCAIinfo website. It can be used as a high-level guide to using the HCAIinfo website.

HCAIinfo Interactive Site Map
This interactive document provides a visual map of all the information in the health care facility / provider portal. Click on a topic in the map and you will be brought to the exact page.

Searching HCAIinfo eLearning
This video shows how to use the interactive site map and your web browser's search functionality to find information at HCAIinfo quickly.

FAQs

If you have a question, click here to view the general HCAI frequently asked questions (FAQs) list.