Troubleshooting

This website is designed to help you get the information you need to use HCAI effectively as part of your business. Information on this site is updated frequently based on interactions with HCAI users. If you need to know it, it's probably here.

If you are having trouble getting answers to your questions, the topic areas below may help. For more information about a topic, click on the topic heading.

Not sure where to go? Click here to view the interactive site map.

Computer Requirements & Tips

This page provides at-a-glance information regarding the recommended requirements for using the HCAI application. You will also find useful information about how to ensure your computer system works well with HCAI. Click here for more information.

Coding

This is the main page on the HCAIinfo website for questions about coding. Coding topics covered include:

• Ontario Claims Forms and Coding
• Injury and Sequelae Codes
• ICD10-Ca Codes
• Intervention Codes

Click here for more information.

Passwords, Password Resets & User Name Requests

This page contains information about passwords, password resets, white-listing HCAI system-generated password-emails and Password FAQs. Click here for more information.