Common Questions
If you have a how-to question related to managing a health care facility in HCAI, this is where you will find the quick answer. To learn about how-to perform any of the following tasks, click on the task title.
Got a question about Passwords or Password resets? Click here.
Change the Email Address of the Authorizing Officer
- Complete the "Email Address Change Confirmation Form"
- Change the email address internally on your web application. This can be done internally by the Authorizing Officer or a Facility Administrator.
- Log onto HCAI:
- Go to the MANAGE global tab and the FACILITY MANAGEMENT sub-tab.
- Scroll down to Facility Details. Change the address or phone number.
- Click on <SAVE>.
Change the name or mailing address of your clinic
- Complete the "Name or Mailing Address Change Confirmation Form"
- Change the name or mailing address internally on your web application. This can be done internally by the Authorizing Officer or a Facility Administrator.
- Log onto HCAI:
- Go to the MANAGE global tab and the FACILITY MANAGEMENT sub-tab.
- Scroll down to Facility Details. Change the name or address.
- Click on <SAVE>.
Change or correct provider information such as his/her name, registration number
- The incorrect version cannot be edited; therefore you must end the incorrect version and add the correct version of the provider. This can be done internally by the Facility Administrator or Authorizing Officer.
- Log onto HCAI:
- Go to the MANAGE global tab and the FACILITY MANAGEMENT sub-tab
- Scroll down to the list of “Associated Providers”
- Click on the name of the provider
- Insert the date on which the old version will last be used.
- NOTE: the old version will continue to appear on invoices for a period of 6 months following the end date. The old version will not appear on plans after the end date.
- Add a new provider, using the correct or new information. NOTE: If possible, make the new version distinguishable from the old version. This will be helpful when completing invoices, to ensure you select the correct version of the provider.
- Example: if Robert Smith has a new or corrected registration number, rather than entering Robert Smith again (in which case you will see two Robert Smiths on your plans dropdowns), enter Rob Smith or Robert A Smith so you know to select the current version.
- Click on <SAVE>.
Error Message: "Provider ID Required" (PDF)
Facility Management FAQs
For more information about facility management, click here to review the facility management FAQs page. |
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