Common Questions

If you have a how-to question related to managing a health care facility in HCAI, this is where you will find the quick answer.

To learn about how-to perform any of the following tasks, click on the task title:

• Change the Email Address of the Authorizing Officer
• Change the name or mailing address of your clinic
• Change or correct provider information such as his/her name, registration number

Got a question about Passwords or Password resets? Click here.

If you are looking for the facility management FAQs, click here.

Change the Email Address of the Authorizing Officer

1. Complete the "Email Address Change Confirmation Form"
2. Change the email address internally on your web application. This can be done internally by the Authorizing Officer or a Facility Administrator.
1. Log onto HCAI:
2. Go to the MANAGE global tab and the FACILITY MANAGEMENT sub-tab.
3. Scroll down to Facility Details. Change the address or phone number.
4. Click on <SAVE>.

Change the name or mailing address of your clinic

1. Complete the "Name or Mailing Address Change Confirmation Form"
2. Change the name or mailing address internally on your web application. This can be done internally by the Authorizing Officer or a Facility Administrator.
1. Log onto HCAI:
2. Go to the MANAGE global tab and the FACILITY MANAGEMENT sub-tab.
3. Scroll down to Facility Details. Change the name or address.
4. Click on <SAVE>.

Change or correct provider information such as his/her name, registration number

1. The incorrect version cannot be edited; therefore you must end the incorrect version and add the correct version of the provider.  This can be done internally by the Facility Administrator or Authorizing Officer. 
2. Log onto HCAI:
3. Go to the MANAGE global tab and the FACILITY MANAGEMENT sub-tab
4. Scroll down to the list of  “Associated Providers”
5. Click on the name of the provider
6. Insert the date on which the old version will last be used. 
1. NOTE: the old version will continue to appear on invoices for a period of 6 months following the end date. The old version will not appear on plans after the end date.
7. Add a new provider, using the correct or new information. NOTE: If possible, make the new version distinguishable from the old version. This will be helpful when completing invoices, to ensure you select the correct version of the provider. 
1. Example: if Robert Smith has a new or corrected registration number, rather than entering Robert Smith again (in which case you will see two Robert Smiths on your plans dropdowns), enter Rob Smith or Robert A Smith so you know to select the current version.
8. Click on <SAVE>.