Computer Requirements/TIPs
Note - Data Entry Centre (paper submissions) users do not require a computer
| Recommended
requirements for using HCAI |
| Operating System |
Windows 2000, Windows XP, Windows Server
2003 |
| Internet Access |
High-Speed Internet connection using Cable,
DSL or Wireless access with a firewall (more reliable
+ firewall is more secure) |
| Web Browser |
This site is best viewed in Internet Explorer 6.0+ |
| Other Requirements |
HCAI User Account, Digital Certificate (insurer integration
only) |
|
| Minimum
requirements to start using HCAI |
| Operating System |
Windows 98 (Please note that updates from
Microsoft are no longer available for Windows 98) |
| Internet Access |
Dial – up internet connection (Response
time will be slower than High-Speed Connections) |
| Web Browser |
Internet Explorer 5.5 (Some icons and page
layouts may not be optimized for the screen) |
| Other Requirements |
HCAI User Account |
|
Computer Tips
There are a number of settings on your computer that can help you interact effectively with HCAI.
Trusted Site
In general, your interactions with HCAI will go more smoothly if you make HCAI a "trusted site" in you browser settings. Here's how: In Internet Explorer, select Internet Options from the Tools menu, then click the Security tab. Under Select a zone to view or change security settings, click Trusted Sites, then click on the Sites button. Under Add this website to the zone, enter "https://www.hcai.ca" and click the Add button. Your browser will now accept cookies from HCAI and has the right security settings to work with HCAI.
Check for Newer Version
Internet Explorer stores copies of web pages for faster viewing later. Because HCAI pages change frequently, you want your browser to automatically check for the latest version of the page. Here's how: In Internet Explorer, select Internet Options from the Tools menu, then click the General tab. Under Browsing History, click the Settings button. Under Check for newer versions of stored pages, make sure that "Automatically" is selected, then click OK.
Cookies
Cookies are used as part of the process to log onto the HCAI application at www.hcai.ca, verify identity and maintain security. To use HCAI, your web browser needs to allow cookies. If you have added HCAI to your "trusted sites", your browser will accept cookies from HCAI.
Pop-ups
HCAI uses pop-ups to help you navigate through the various pages and forms on the site. In order to use HCAI, you need to set your browser to allow pop-ups. Here's how: In Internet Explorer, select Pop-up Blocker from the Tools menu, then Pop-up Blocker Settings. Under Address of website to allow, enter "https://www.hcai.ca" and click the Add button. Your browser will now allow pop-ups on the HCAI site.
To Ensure You Can Receive HCAI Emails
HCAI automatically generates notification emails that your email system may interpret as "junk mail". Microsoft Outlook may automatically put these emails in your Junk Mail folder. If this is happening to you, go into your "Junk E-mail" folder, right-click on an email from HCAI and select Junk E-mail, then Add Senders Domain (example: @hcai.ca) to Safe Senders List. If your company email system is blocking HCAI emails before they ever get to you, you need to contact your internal helpdesk and ask them to add @hcai.ca to the company's "white list".
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