Health Care Facility | Insurers | Related Initiatives  


About this section:

This section is intended for Insurers who have successfully migrated to the new view of HCAI. Here, you’ll find five learning modules to help guide you through HCAI’s new features. Explore the links below for more information on your enhanced worklist, claimant file ownership, teams, claim groups, and updating users in bulk.

  • Enhanced Worklist

    Learn about your new Documents tab and how you can customize your worklist according to your needs using HCAI’s enhanced filtering options

  • Claimant File Owner

    Learn about claimant file ownership and view step-by-step instructions on how to assign or reassign file ownership for a claimant

  • Team Management

    Learn how to create and manage teams now that teams are fully functional in HCAI

  • Claim Groups

    Learn how to manage claim groups, transfer claims between claim groups, and manage users’ access to claims in HCAI

  • Update User Accounts

    View step-by-step instructions on how to update users’ level of access and status individually or in bulk