Computer Requirements and Tips
|Internet Access||High speed internet connection via Cable, DSL, or Wireless
Access using a firewall
|Web Browser||Windows users: Internet Explorer 11
Mac users: Safari 11
As of January 12, 2016 Internet Explorer 11 is the only Internet Explorer version that receives technical supports and security updates from Microsoft. By interacting with HCAI using an older version of Internet Explorer, you may be vulnerable to malware and cyber-attacks. Ensure you are using Internet Explorer version 11 to keep your HCAI data secure.
Not sure how to tell which version of IE you use? Learn how now.
Web Browser Compatibility
|Certified – Undergone thorough testing and issues have been remediated|
|Internet Explorer 11||Windows 7||As of June 2015, until further notice|
|Microsoft Edge||Windows 10||As of May 2017, until further notice|
|Internet Explorer 11||Windows 8, 8.1||As of April 2018 until further notice|
|Google Chrome||Windows 7, 8, 8.1, 10||As of May 2017, until further notice|
|Firefox||Windows 7, 8, 8.1, 10||As of May 2017, until further notice|
|Safari 11||macOS High Sierra||As of April 2019, until further notice|
|Safari 10||OS X 10.12||As of April 2018, until further notice|
Web Browser Support
Use the most recent version of your web browser
Using the most recent version of your web browser ensures your HCAI data is kept safe and secure, as old browser versions may not receive security patches or technical support.
Click on the link for your browser above and search for “update my browser”.
Make HCAI a trusted site
Make HCAI a "trusted site" in your browser settings to allow your browser to accept cookies from HCAI and confirm that your browser has the correct security settings to work properly.
Click on the link for your browser above and search for “trusted site”.
Use the newest version of the HCAI site
Program your browser to automatically check for the latest HCAI page versions to be certain you are working from the newest version of the HCAI system.
Click on the link for your browser above and search for “automatically check for newer versions of stored pages”.
If you have made HCAI a trusted site as explained above, your browser will accept cookies from HCAI.
HCAI uses pop-ups to help you navigate through the various pages and forms on the site. In order to use HCAI, you need to set your browser to allow pop-ups.
Click on the link for your browser above and search for “allow pop-ups”.