Scheduled Outages: The HCAI system will be unavailable from 5:00 p.m. (EDT) September 29 to 8:00 a.m. (EDT) October 2
Scheduled Outages: The HCAI system will be unavailable from 5:00 p.m. (EDT) September 29 to 8:00 a.m. (EDT) October 2
Health Care Facility | Insurers | Related Initiatives  

Change Submission Method


Facilities may submit OCFs through two channels: the HCAI web application at www.hcai.ca, or a Practice Management System (PMS) provided by a PMS Vendor. Use the side menu to view step-by-step text and video instruction on changing your submission method.

Only users with the Facility Administrator role may update user information.

Quick Tip: Do I have the Facility Administrator role? When logged in to HCAI, Facility Administrators are able to view the Manage tab and the Facility Management sub-tab.

Explore the side menu for video and text walkthroughs of each specific task

Change Submission Method


Change Submission Method from PMS to Web

Change Submission Method - PMS to Web

  1. Sign in to www.hcai.ca.
  2. Go to the Manage tab and Facility Management sub-tab.
  3. Scroll down the page to the HCAI Submission Method section. (View screenshot)
  4. Under HCAI Submission Method, in the “Practice Management System (PMS) Integration?” field, select “No”.
  5. Scroll to the bottom of the page and click “Save”.

Change Submission Method


Change Submission from Web to PMS

Change Submission Method - Web to PMS

  1. Sign in to www.hcai.ca.
  2. Go to Manage tab and the Facility Management sub-tab.
  3. Scroll down the page to the HCAI Submission Method section. (View screenshot)
  4. Under HCAI Submission Method, in the “Practice Management System (PMS) Integration?” field, select “Yes”.
  5. Enter the name of your PMS Vendor and enter your PMS User Name in the fields provided.
  6. Scroll to the bottom of the page and click “Save”.
  7. You are redirected to the PMS User Name and Password confirmation screen where the user name and temporary password are visible
  8. Record the user name and temporary password
  9. Click “Done” and you are returned to the Facility Management sub-tab
  10. HCAI will also issue a password which will be sent to your AO’s email address. The AO should provide this user name and password to the PMS Vendor named above.

Change Submission Method


Facilities may submit OCFs through two channels: the HCAI web application at www.hcai.ca, or a Practice Management System (PMS) provided by a PMS Vendor. Use the side menu to view step-by-step text and video instruction on changing your submission method.

Only users with the Facility Administrator role may update user information.

Quick Tip: Do I have the Facility Administrator role? When logged in to HCAI, Facility Administrators are able to view the Manage tab and the Facility Management sub-tab.

Jump to:

Change Submission Method from PMS to Web


  1. Sign in to www.hcai.ca.
  2. Go to the Manage tab and Facility Management sub-tab.
  3. Scroll down the page to the HCAI Submission Method section. (View screenshot)
  4. Under HCAI Submission Method, in the “Practice Management System (PMS) Integration?” field, select “No”.
  5. Scroll to the bottom of the page and click “Save”.

Change Submission from Web to PMS


  1. Sign in to www.hcai.ca.
  2. Go to Manage tab and the Facility Management sub-tab.
  3. Scroll down the page to the HCAI Submission Method section. (View screenshot)
  4. Under HCAI Submission Method, in the “Practice Management System (PMS) Integration?” field, select “Yes”.
  5. Enter the name of your PMS Vendor and enter your PMS User Name in the fields provided.
  6. Scroll to the bottom of the page and click “Save”.
  7. You are redirected to the PMS User Name and Password confirmation screen where the user name and temporary password are visible
  8. Record the user name and temporary password
  9. Click “Done” and you are returned to the Facility Management sub-tab
  10. HCAI will also issue a password which will be sent to your AO’s email address. The AO should provide this user name and password to the PMS Vendor named above.

Download PDF Manual

Managing Your Facility User Manual (PDF)

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