Scheduled Outages: The HCAI system will be unavailable from 5:00 p.m. (EDT) September 29 to 8:00 a.m. (EDT) October 2
Scheduled Outages: The HCAI system will be unavailable from 5:00 p.m. (EDT) September 29 to 8:00 a.m. (EDT) October 2
Health Care Facility | Insurers | Related Initiatives  

Computer Requirements and Tips.


Recommended Settings

Internet Access High speed internet connection via Cable, DSL, or Wireless
Access using a firewall
Web BrowserWindows users: Internet Explorer 11
Mac users: Safari 9
Other Javascript enabled
Cookies enabled
Pop-ups enabled

As of January 12, 2016 Internet Explorer 11 is the only Internet Explorer version that receives technical supports and security updates from Microsoft. By interacting with HCAI using an older version of Internet Explorer, you may be vulnerable to malware and cyber-attacks. Ensure you are using Internet Explorer version 11 to keep your HCAI data secure.

Not sure how to tell which version of IE you use? Learn how now.

Web Browser Compatibility

Certified – Undergone thorough testing and issues have been remediated
Internet Explorer 11 Windows 7 As of June 2015, until further notice
Supported – Minor inconveniences may exist that have not yet been fixed
Microsoft Edge Windows 10 As of May 2017, until further notice
Internet Explorer 10, 11 Windows 8, 8.1 As of June 2015, until further notice
Internet Explorer 9 Windows 7 As of June 2015, until further notice
Internet Explorer 8 Windows 7, 8, 10 As of June 2015, until further notice
Google Chrome Windows 7, 8, 8.1, 10 As of May 2017, until further notice
Firefox Windows 7, 8, 8.1, 10 As of May 2017, until further notice
Safari 9 OS X 10.11 As of May 2017, until further notice
Safari 8 OS X 10.10 As of May 2017, until further notice
Safari 5 Windows 7 As of May 2017, until further notice

Computer Tips

Web Browser Support

Use the most recent version of your web browser

Using the most recent version of your web browser ensures your HCAI data is kept safe and secure, as old browser versions may not receive security patches or technical support.

Click on the link for your browser above and search for “update my browser”.

Make HCAI a trusted site

Make HCAI a "trusted site" in your browser settings to allow your browser to accept cookies from HCAI and confirm that your browser has the correct security settings to work properly.

Click on the link for your browser above and search for “trusted site”.

Use the newest version of the HCAI site

Program your browser to automatically check for the latest HCAI page versions to be certain you are working from the newest version of the HCAI system.

Click on the link for your browser above and search for “automatically check for newer versions of stored pages”.

Enable JavaScript

JavaScript is a computer programming language that is used to create interactive effects within web browsers. JavaScript must be enabled for HCAI to work properly.

Click on the link for your browser above and search for “enable JavaScript”.

Allow Cookies

If you have made HCAI a trusted site as explained above, your browser will accept cookies from HCAI.

Allow pop-ups

HCAI uses pop-ups to help you navigate through the various pages and forms on the site. In order to use HCAI, you need to set your browser to allow pop-ups.

Click on the link for your browser above and search for “allow pop-ups”.