Contact Us
Training Information on www.hcaiinfo.ca
Need assistance navigating the www.hcaiinfo.ca website? Click here for comprehensive information on how the site is organized and where to find the information you need.
If you are having trouble getting answers to your questions, click on the relevant topic heading:
Passwords, click here
Before you call Helpdesk for a Password Reset,
Tips for clinic/practice managers:
- Password resets can be done internally, at your facility, by a user who has "User Administration" rights
- Ensure that staff know who the User Administrator is in your facility. That way, if a user becomes suspended due to entering an incorrect password, the password can be reset internally
- If you are the User Administrator and require assistance in resetting a User’s password click here for comprehensive information
- If you are the User Administrator and need your own password reset please email us at facilityenrolment@hcaiinfo.ca
Enrolment, click here
For comprehensive enrolment information, identify your facility’s chosen method of interaction with HCAI, and then click corresponding enrolment link:
Can't find the information you need? Please email us at facilityenrolment@hcaiinfo.ca (this email address is monitored regularly and delivers prompt service) or call us at
(416) 644-3110.
Coding and OCF Form completion, click here
The HCAI helpdesk is not equipped to address coding or SABS questions.
Tips for Users who are completing or assisting in the completion of OCF forms:
- For comprehensive form completion and coding information, click here.
- If you can’t locate an answer, contact your health professional association. here
- If you don’t belong to an association, email your question to providersupport@hcaiinfo.ca
"How To" Questions, click here
The helpdesk is not equipped to address “How To” questions.
Tips for Users:
- Our FAQ sections have been designed and updated to reflect our User’s most commonly asked questions.
- Most “How to” questions can be addressed using this website or, if you can’t locate the answers, contact your health professional association.
- If you don’t belong to an association, you can email a question to providersupport@hcaiinfo.ca
Technical Problems/System Performance, click here
If the HCAI web application is not working the way the user manual says it should, or if you are experiencing crashes, report the problem to the Technical Helpdesk at 1-888-422-4123.
Tips for Users:
- Determine if you are able to access other websites (there may be a network problem at your end – contact your ISP in this case)
- Are other users in your office experiencing the same non-network issue?
Please be sure to tell them:
- What is the problem? If you can keep a screen shot, that may be useful in diagnosis.
- What were you doing when you experienced the problem (e.g. which OCF form, what activity in what tab, etc)
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