Passwords, Password Resets & User Name Requests

Resetting Passwords

• You can reset your own password. Click here to learn how.
• A facility's Authorizing officer (AO) or User Administrator (UA) can reset passwords. To learn how, click here.
• Are you the AO and have forgotten or misplaced your User Name? Click here to learn how to get your password reset.

Chapter 3 of the HCAI User Manual (Web Users) explains passwords and the roles of the AO and UA.

Passwords & Privacy

Each health care facility is responsible for ensuring it is in compliance with PIPEDA and PHIPA. You may wish to have written procedures in place about the handling of passwords in your facility.

Forgot User Name?

HCAI is designed to help you retrieve your User Name. Click here to learn how.