Privacy

HCAI takes privacy seriously. To learn more about HCAI’s commitment to privacy, click here. To access HCAI Processing’s Privacy Policy (PDF), click here.

For information about web usage data and cookies, click here. If you have question about “lists”, click here.

To access specific privacy documents or the FAQs, click here.

Avoid contravention of PIPEDA and PHIPA

The Authorizing Officer is responsible for ensuring that privacy procedures are in place to prevent unauthorized users from accessing the HCAI application. Refer to Chapter 1 and Chapter 3 of the User manual to learn how to manage:

• Adding, changing or deleting health care providers
• Adding, changing or deleting users of the application
• Changing your facility details (e.g. address, phone, email, name of practice)
• Changing the authorizing officer

Website Usage Data and Cookies

HCAI Processing automatically collects Internet Protocol (IP) addresses and website usage information on all visitors to the website. This information helps in analyzing the traffic and refining and optimizing the site design. Cookies are of the single session type which means users must login again on return to the site.

Lists

HCAI Processing does not give, sell or trade lists containing personal information for marketing or any other purpose not related to the handling of individual claims.

Documents

Where links from www.hcai.ca or hcaiinfo.ca to other Web pages are provided, HCAI Processing is not responsible for the privacy practices or content of those sites.

HCAI Privacy Policy (PDF)
HCAI Privacy FAQs for Health Care Facilities/Providers
Request to Access Personal Information (DOC)
Information About Accessing your Personal Information (PDF)
Privacy FAQs (PDF)

The Privacy Officer is available to answer questions at privacyofficer@hcaiprocessing.ca.