The following steps will only work if your account is not suspended from too many failed login attempts. If your account is suspended, click here.

1. When on the HCAI Sign-In Screen (shown above), click on the "Forgot your password link".
1. You will be brought to the Forgot Your Password screen
2. Enter your User Name in the space provided, and click the button.
1. Your password will be sent to your email address that is recorded in HCAI.

1. If a plan is in the WORK IN PROGRESS tab and in the “Submitted” state, simply open the form by clicking on the blue magnifying glass.
1. Then click <WITHDRAW>.  You may now edit the form and re-submit.
2. If a plan is in the WORK IN PROGRESS tab and in the “Review Required” state, you cannot withdraw it.
1. In this case, contact the adjuster and advise that it was submitted to them with errors.  Ask them to place the form in the “Amendment Required” state.
2. Once the form is in the Amendment Required state, you may correct it and re-submit.

1. If a plan is in the Work in Progress tab and in the Submitted state, simply open the form by clicking on the blue magnifying glass.
1. Then click <Withdraw>.  You may now edit the form and re-submit to the correct insurer. 
2. If a plan is in the Work in Progress tab and in the “Review Required” state, you cannot withdraw it.
1. In this case, contact the adjuster and advise that it was submitted to them in error.  Ask them to decline the plan using the reason code 4.00.00 (withdrawn on behalf of provider).

Facilities will not be able to set a default per-kilometre rate until March 7, 2011.

Web Users

1. Login as Facility Administrator.
2. Go to the Manage tab, then click on the Facility Management sub-tab
3. In the Facility Details section, enter the value for the “Default Per-km Rate ($/km)” field
4. Click the  button