Support Need

Primary

Secondary

How to Questions?

In the Insurer section of www.hcaiinfo.ca, review the learning material under your User type

Escalate unanswered questions
to your organization’s trainer
Or HCAI project lead

Password resets

If you have forgotten your password, request that it be reset on the www.hcai.ca log in page (at the bottom of the screen)

If you have become suspended contact your User Administrator to reset your password

System Errors

Review with your Trainer or HCAI Project lead.

If it appears to be an HCAI system issue please call 1-888-422-4123