Scheduled Outages: The HCAI system will be unavailable from 5:00 p.m. (EDT) September 29 to 8:00 a.m. (EDT) October 2
Scheduled Outages: The HCAI system will be unavailable from 5:00 p.m. (EDT) September 29 to 8:00 a.m. (EDT) October 2
Health Care Facility | Insurers | Related Initiatives  

Form Overview


Forms Available in HCAI

The Financial Services Commission of Ontario (FSCO) produces Ontario Claims Forms (OCFs) to enable stakeholders to access services provided in each regulated sector. The OCFs available on HCAI provide details on a Claimant’s injuries, recommend and advise on treatment and provide invoice details for payment of health care services.

You can choose to review a submitted form as a PDF or on the HCAI application, but adjudication decisions are always made within the HCAI application. The HCAI application was designed to mirror, as closely as possible, the layout of the paper OCFs.

Continue reading from the left-hand menu to learn more about the forms available in HCAI.

Form Overview


OCF-18 Treatment Plan

The OCF-18 or the Treatment and Assessment Plan, describes the cause and nature of injuries that are a direct result of the motor vehicle accident. It outlines assessments, or examinations that a Health Care Facility or associated provider feels are required for ongoing management of the claimant’s recovery.

The OCF-18 also identifies activities limited by the injury, sequelae, defines treatment plan goals, barriers to recovery, identifies the claimant’s prior and concurrent conditions that could affect the response to treatment and proposes a treatment plan including cost estimates to address the injuries.

Except for treatment provided under the Minor Injury Guideline, or where the Insurer has waived the requirement for a treatment plan, facilities must complete an OCF-18 in order to have a plan of treatment approved and funded by an insurer.

The OCF-18 in HCAI

In HCAI, OCF-18s can be found in the ‘Plans’ tab. There are seven tabs: the Summary page, and six tabs completed by the facility. Only two of the six Tabs require any action or response: Tab 1 (where claimant and adjuster information can be updated) and Tab 5, where decisions are recorded.

Tab Information displayed Screenshot
Summary Quick overview of plan and related details, transaction history and current state (Read only) View screenshot
Tab 1 Displays claim and claimant details as specified by the facility and insurer View screenshot
Tab 2 Displays facility information, including the health practitioner signature and FSCO Service Provider Licence status  (Read only) View screenshot
Tab 3 Displays details about the claimant’s injury and condition as entered by the facility (Read only) View screenshot
Tab 4 Displays plan information, including plan goals and the applicant signature (Read only) View screenshot
Tab 5 Displays associated documents and proposed goods and services—the adjuster can mark their adjudication decision in this tab View screenshot
Tab 6 Displays additional comments, including information about any attachments (Read only) View screenshot

Form Overview


OCF-23 Treatment and Confirmation Form

The OCF-23, or Treatment Confirmation Form, is the form used by a facility and/or associated provider to inform an insurer that treatment for an injured person will commence within the Minor Injury Guideline (MIG). If an insurer confirms that the injured person has a valid policy, treatment in the OCF-23 does not require prior insurer approval.

A facility must complete and submit an OCF-23 in order to establish his or her right to reimbursement for the delivery of MIG treatment.

The OCF-23 in HCAI

In HCAI, OCF-23s can be found in the ‘Plans’ tab. There are five tabs: the Summary screen and four tabs completed by the facility. Only two of the five Tabs require any action or response: Tab 1 (where claimant and adjuster information can be updated) and Tab 4, where decisions are recorded.

Tab Information displayed Screenshot
Summary Quick overview of plan and related details, transaction history and current state (Read only) View screenshot
Tab 1 Displays claim and claimant details as specified by the facility and insurer View screenshot
Tab 2 Displays facility information, including the health practitioner signature and FSCO Service Provider Licence status and details about the claimant’s injury and condition as entered by the facility  (Read only) View screenshot
Tab 3 Displays associated documents, guideline services and applicant signature—the adjuster can mark their adjudication decision in this tab View screenshot
Tab 4 Displays additional comments, including information about any attachments (Read only) View screenshot

Form Overview


Form 1 Assessment of Attendant Care Needs Form

The Form 1 (also known as the Assessment of Attendant Care Needs form) is used by an assessor to report the future needs for attendant care required by the applicant as a result of an auto accident. This form must be completed by a member of a health profession who is authorized by law to complete the form.

The Form 1 in HCAI

In HCAI, the Form 1 can be found in the ‘Plans’ tab. There are eight tabs: the summary tab and seven tabs completed by the facility. Adjusters have flexibility with respect to how they mark their decision on the document: they can adjudicate at the form level, at the section/page level, or at the item level. For this reason, there are many Tabs that can accept adjudication input from the adjuster.

Tab Information displayed Screenshot
Summary Quick overview of form and related details, transaction history and current state (Read only) View screenshot
Tab 1 Displays claim and claimant details as specified by the facility and insurer View screenshot
Tab 2 Displays facility information, including the assessor signature and FSCO Service Provider Licence status (Read only) View screenshot
Tab 3-5 Displays details about the assessment as entered by the health care facility Tab 3 – View screenshot
Tab 4 – View screenshot
Tab 5 – View screenshot
Tab 6 Displays associated documents and the calculation of attendant care costs—Adjusters mark their decision on the form in this tab View screenshot
Tab 7 Displays additional comments, including information about any attachments (Read only) View screenshot

Form Overview


OCF-21 Automobile Insurance Standard Invoice

Any facility billing an Ontario auto insurer to treat a victim of a motor vehicle accident under the Statutory Accident Benefits Schedule (SABS) of the Insurance Act should use this form.

The OCF-21 in HCAI

Both the OCF-21B and OCF-21C can be found in the ‘Invoices’ tab. Both contain 5 tabs. On the OCF-21B, only three tabs require any action or response: Tab 1 (where claimant and adjuster information can be updated), Tab 2 (where line items are adjudicated) and Tab 3 (where decisions are recorded). On the OCF-21C, only two tabs require any action or response: Tab 1 (where claimant and adjuster information can be updated) and Tab 3 (where decisions are recorded).

OCF-21B:

Tab Information displayed Screenshot
Summary Quick overview of invoice and related details, transaction history and current state (Read only) View screenshot
Tab 1 Displays claim and claimant details as specified by the facility and insurer as well as payee information View screenshot
Tab 2 Displays details about the claimant’s injury and condition as entered by the facility, associated documents, reimbursable goods and services and invoice totals View screenshot
Tab 3 Displays totalling—the adjuster can mark their adjudication decision in this tab View screenshot
Tab 4 Displays additional comments, including information about any attachments (Read only) View screenshot

OCF-21C:

Tab Information displayed Screenshot
Summary Quick overview of invoice and related details, transaction history and current state (Read only) View screenshot
Tab 1 Displays claim and claimant details as specified by the facility and insurer as well as payee information View screenshot
Tab 2 Displays claimant injury information and goods and services rendered, as indicated by the facility View screenshot
Tab 3 Displays reimbursable fees within the minor injury guideline and ‘other insurance’—the adjuster can mark their adjudication decision in this tab View screenshot
Tab 4 Displays additional comments, including information about any attachments (Read only) View screenshot

Form Overview


Explanation of Benefits (formerly OCF-9)

The Explanation of Benefits (EOB) is designed to be used to notify claimants which benefits are approved and the amounts payable. HCAI allows you to create an EOB on an adjudicated form. Where a benefit has not been approved, an explanation is provided. If a claimant disagrees with an insurer assessment, Part 6 of the EOB outlines the dispute resolution process.

The Explanation of Benefits (EOB) can be generated and viewed only after a decision has been recorded on a plan or invoice.

To generate an EOB:

  1. Open the plan or invoice you wish to generate an EOB for
  2. Click ‘Create EOB’ at the top or bottom of any of the tabs
  3. The window refreshes and the ‘Create EOB’ screen opens to Tab 1. Tab 1 contains information about the plan or invoice that is read only and cannot be updated (View screenshot)
  4. Once you have finished reviewing the information on Tab 1, continue to Tab 2. This tab contains additional information about the plan/invoice, including a column for adding interest payable (View screenshot)
  5. To save an EOB, click ‘Save’. This saves the document as a draft. It will not be viewable to the facility
  6. At this point, you can decide to prepare the EOB for a claimant, or you can share the EOB with the submitting facility. These steps are detailed below

To prepare the EOB for a claimant:

  1. Click ‘Print’ to produce a PDF of the form to be shared with the Claimant
  2. Though not displayed in the web interface, the PDF/printed version of the EOB will also include an additional page that details the applicant’s rights to dispute

To share the EOB with the submitting facility:

An adjuster may wish to provide additional details about their decision by submitting an EOB to the submitting health care facility.

  1. Click the ‘Submit’ button at the top or bottom of the EOB
  2. Review the information in the EOB and click ‘Confirm’
  3. A window will appear to confirm the EOB has been submitted to the facility

Form Overview


Jump to:

Forms Available in HCAI

The Financial Services Commission of Ontario (FSCO) produces Ontario Claims Forms (OCFs) to enable stakeholders to access services provided in each regulated sector. The OCFs available on HCAI provide details on a Claimant’s injuries, recommend and advise on treatment and provide invoice details for payment of health care services.

You can choose to review a submitted form as a PDF or on the HCAI application, but adjudication decisions are always made within the HCAI application. The HCAI application was designed to mirror, as closely as possible, the layout of the paper OCFs.

OCF-18 Treatment Plan

The OCF-18 or the Treatment and Assessment Plan, describes the cause and nature of injuries that are a direct result of the motor vehicle accident. It outlines assessments, or examinations that a Health Care Facility or associated provider feels are required for ongoing management of the claimant’s recovery.

The OCF-18 also identifies activities limited by the injury, sequelae, defines treatment plan goals, barriers to recovery, identifies the claimant’s prior and concurrent conditions that could affect the response to treatment and proposes a treatment plan including cost estimates to address the injuries.

Except for treatment provided under the Minor Injury Guideline, or where the Insurer has waived the requirement for a treatment plan, facilities must complete an OCF-18 in order to have a plan of treatment approved and funded by an insurer.

The OCF-18 in HCAI

In HCAI, OCF-18s can be found in the ‘Plans’ tab. There are seven tabs: the Summary page, and six tabs completed by the facility. Only two of the six Tabs require any action or response: Tab 1 (where claimant and adjuster information can be updated) and Tab 5, where decisions are recorded.

Tab Information displayed Screenshot
Summary Quick overview of plan and related details, transaction history and current state (Read only) View screenshot
Tab 1 Displays claim and claimant details as specified by the facility and insurer View screenshot
Tab 2 Displays facility information, including the health practitioner signature and FSCO Service Provider Licence status  (Read only) View screenshot
Tab 3 Displays details about the claimant’s injury and condition as entered by the facility (Read only) View screenshot
Tab 4 Displays plan information, including plan goals and the applicant signature (Read only) View screenshot
Tab 5 Displays associated documents and proposed goods and services—the adjuster can mark their adjudication decision in this tab View screenshot
Tab 6 Displays additional comments, including information about any attachments (Read only) View screenshot

OCF-23 Treatment and Confirmation Form

The OCF-23, or Treatment Confirmation Form, is the form used by a facility and/or associated provider to inform an insurer that treatment for an injured person will commence within the Minor Injury Guideline (MIG). If an insurer confirms that the injured person has a valid policy, treatment in the OCF-23 does not require prior insurer approval.

A facility must complete and submit an OCF-23 in order to establish his or her right to reimbursement for the delivery of MIG treatment.

The OCF-23 in HCAI

In HCAI, OCF-23s can be found in the ‘Plans’ tab. There are five tabs: the Summary screen and four tabs completed by the facility. Only two of the five Tabs require any action or response: Tab 1 (where claimant and adjuster information can be updated) and Tab 4, where decisions are recorded.

Tab Information displayed Screenshot
Summary Quick overview of plan and related details, transaction history and current state (Read only) View screenshot
Tab 1 Displays claim and claimant details as specified by the facility and insurer View screenshot
Tab 2 Displays facility information, including the health practitioner signature and FSCO Service Provider Licence status and details about the claimant’s injury and condition as entered by the facility  (Read only) View screenshot
Tab 3 Displays associated documents, guideline services and applicant signature—the adjuster can mark their adjudication decision in this tab View screenshot
Tab 4 Displays additional comments, including information about any attachments (Read only) View screenshot

Form 1 Assessment of Attendant Care Needs Form

The Form 1 (also known as the Assessment of Attendant Care Needs form) is used by an assessor to report the future needs for attendant care required by the applicant as a result of an auto accident. This form must be completed by a member of a health profession who is authorized by law to complete the form.

The Form 1 in HCAI

In HCAI, the Form 1 can be found in the ‘Plans’ tab. There are eight tabs: the summary tab and seven tabs completed by the facility. Adjusters have flexibility with respect to how they mark their decision on the document: they can adjudicate at the form level, at the section/page level, or at the item level. For this reason, there are many Tabs that can accept adjudication input from the adjuster.

Tab Information displayed Screenshot
Summary Quick overview of form and related details, transaction history and current state (Read only) View screenshot
Tab 1 Displays claim and claimant details as specified by the facility and insurer View screenshot
Tab 2 Displays facility information, including the assessor signature and FSCO Service Provider Licence status (Read only) View screenshot
Tab 3-5 Displays details about the assessment as entered by the health care facility Tab 3 – View screenshot
Tab 4 – View screenshot
Tab 5 – View screenshot
Tab 6 Displays associated documents and the calculation of attendant care costs—Adjusters mark their decision on the form in this tab View screenshot
Tab 7 Displays additional comments, including information about any attachments (Read only) View screenshot

OCF-21 Automobile Insurance Standard Invoice

Any facility billing an Ontario auto insurer to treat a victim of a motor vehicle accident under the Statutory Accident Benefits Schedule (SABS) of the Insurance Act should use this form.

The OCF-21 in HCAI

Both the OCF-21B and OCF-21C can be found in the ‘Invoices’ tab. Both contain 5 tabs. On the OCF-21B, only three tabs require any action or response: Tab 1 (where claimant and adjuster information can be updated), Tab 2 (where line items are adjudicated) and Tab 3 (where decisions are recorded). On the OCF-21C, only two tabs require any action or response: Tab 1 (where claimant and adjuster information can be updated) and Tab 3 (where decisions are recorded).

OCF-21B:

Tab Information displayed Screenshot
Summary Quick overview of invoice and related details, transaction history and current state (Read only) View screenshot
Tab 1 Displays claim and claimant details as specified by the facility and insurer as well as payee information View screenshot
Tab 2 Displays details about the claimant’s injury and condition as entered by the facility, associated documents, reimbursable goods and services and invoice totals View screenshot
Tab 3 Displays totalling—the adjuster can mark their adjudication decision in this tab View screenshot
Tab 4 Displays additional comments, including information about any attachments (Read only) View screenshot

OCF-21C:

Tab Information displayed Screenshot
Summary Quick overview of invoice and related details, transaction history and current state (Read only) View screenshot
Tab 1 Displays claim and claimant details as specified by the facility and insurer as well as payee information View screenshot
Tab 2 Displays claimant injury information and goods and services rendered, as indicated by the facility View screenshot
Tab 3 Displays reimbursable fees within the minor injury guideline and ‘other insurance’—the adjuster can mark their adjudication decision in this tab View screenshot
Tab 4 Displays additional comments, including information about any attachments (Read only) View screenshot

Explanation of Benefits (formerly OCF-9)

The Explanation of Benefits (EOB) is designed to be used to notify claimants which benefits are approved and the amounts payable. HCAI allows you to create an EOB on an adjudicated form. Where a benefit has not been approved, an explanation is provided. If a claimant disagrees with an insurer assessment, Part 6 of the EOB outlines the dispute resolution process.

The Explanation of Benefits (EOB) can be generated and viewed only after a decision has been recorded on a plan or invoice.

To generate an EOB:

  1. Open the plan or invoice you wish to generate an EOB for
  2. Click ‘Create EOB’ at the top or bottom of any of the tabs
  3. The window refreshes and the ‘Create EOB’ screen opens to Tab 1. Tab 1 contains information about the plan or invoice that is read only and cannot be updated (View screenshot)
  4. Once you have finished reviewing the information on Tab 1, continue to Tab 2. This tab contains additional information about the plan/invoice, including a column for adding interest payable (View screenshot)
  5. To save an EOB, click ‘Save’. This saves the document as a draft. It will not be viewable to the facility
  6. At this point, you can decide to prepare the EOB for a claimant, or you can share the EOB with the submitting facility. These steps are detailed below

To prepare the EOB for a claimant:

  1. Click ‘Print’ to produce a PDF of the form to be shared with the Claimant
  2. Though not displayed in the web interface, the PDF/printed version of the EOB will also include an additional page that details the applicant’s rights to dispute

To share the EOB with the submitting facility:

An adjuster may wish to provide additional details about their decision by submitting an EOB to the submitting health care facility.

  1. Click the ‘Submit’ button at the top or bottom of the EOB
  2. Review the information in the EOB and click ‘Confirm’
  3. A window will appear to confirm the EOB has been submitted to the facility
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