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Transferring Claims and Claimants within the HCAI system

The HCAI system was built so that claims and claimants are associated with a specific Branch of the Insurance Organization.

Conceptually, the flow of information from the business perspective looks like this.

Once a claim has been created within a Branch, the claimants will be assigned to adjusters associated with the Branch.

Claims and Claimants cannot be transferred from one Branch to another.

There may be times when Insurers need to have claims and claimants handled by an adjuster outside of the Branch to which the claim has been assigned.

There are a several ways this can be accommodated in HCAI. The following pages describe three possible options.

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