FAQ’s Enrolment
| Note: Most of the information requested in the HCAI Enrolment Forms was researched and completed by all insurers during the original HCAI Enrolment 2007- 2008 timeframe. Please refer to this document to assist you in the completion of the new forms. |
How do I determine our legal “Insurer Name” for the HCAI Enrolment forms?
FSCO publishes a list of Licensed Insurance Companies in Ontario which may be used as a resource if internal contacts are unable to assist in this regard.
Who in our organization would be able to tell me our IBC Reporting Number?
Each insurance company has a Statistical Submission Coordinator who is responsible for reporting data to the Insurance Bureau of Canada under the company’s assigned IBC Reporting Number. These people should be able to assist you in securing the assigned reporting number.
How do I determine if my company should be agreeing to the migration of our data into the new environment?
For most companies, unless significant changes have occurred in their organization structure, the previous set-up in HCAI should be migrated. Migration includes the transfer of the Organization set-up (branches and Adjusters) User Set-up and Claim Claimant data.
HCAI Technical Contact – What is the purpose of the Technical Lead and when will they be contacted?
The Technical lead for Insurers will be contacted if a pre-arranged system outage needs to occur. This identified individual will receive notification in advance of the outage. They will also be engaged if there is a performance issue which will affect feeds or extracts requested by the Insurance Company. It will be important for the person identified to have regular access to their email to ensure that important information is monitored and received.
Our Company is not integrating, how do I answer the System Integration Information?
The questions in the System Integration System are specific to those Insurers who are integrating with feeds and extracts. If your company is not integrating your answer should be “no” to all areas in this section.
How will I know if my Enrolment Forms were complete and contained no errors?
If there are errors you will be contacted by an HCAI Insurer Support Team Member to discuss the details.
If your forms are complete they will be sent directly to the developers to migrate the data. An email will be sent to the first user with their User Name and temporary password.
What are my responsibilities once I have received my password?
Insurers preparing for re-enrolment should review the steps to re-enrolment for a instructions on how to re-enrol. |
