Insurer Re-Enrolment

Insurers that previously enrolled with HCAI in 2007-2008 will be required to complete a simplified re-enrolment process. Each Insurer re-enrolling with HCAI must complete the HCAI Electronic Insurer Acknowledgement Form. This form can be accessed below. The Insurer Acknowledgement FAQ has been designed to help you complete the required form. Once the form is completed the re-enrolment steps will assist Insurers in preparing their environment to go live.

HCAI Electronic Insurer Acknowledgement Form (DOC)
This document includes instructions for Insurers on how to complete and submit this form. To ensure that your forms are processed and published in time for your preferred activation date, it is important for Insurers to review the FSCO List Publication Schedule.

Insurer Acknowledgement Form FAQ
If you have additional questions after reviewing the enrolment form, please refer to our FAQ guide for more information.

HCAI Digital Certificate Request Form (DOC)

Re-enrolment Steps for Migrating Insurers(PDF)
Once you have secured your date to re-implement the HCAI system, the first user will receive their password to access the system. Many Insurers will have opted to migrate their organization structure and claim/claimant data from the previous system. If you have migrated your data please review the above guide to prepare and update the new environment.

HCAI 6 Step Re-enrolment - Non-Migrating Insurers (PDF)
This document will help Insurers who have decided not to migrate their organization set-up and associated claim-claimant data from the previous HCAI production environment. When an Insurer decides not to migrate, they are responsible (once they receive their first User ID and Password for the system) to build their organization structure, set-up users, and enter their claim and claimant data. This document outlines all the steps required in preparation for going live on HCAI.

HCAI - User Set-Up (PDF)
The above document outlines the user roles and corresponding levels of access that every insurer should consider when preparing to go live on the HCAI system.

Re-enrolment E-Learning Videos:

10 Step Re-enrolment Process for Migrating Insurers

HCAI User Set-Up - Describes the different levels of access and roles that can be assigned to a user when a user is being created in the HCAI application.

HCAI 6 Step Re-enrolment for Non-Migrating Insurers - This eLearning describes the 6 steps a “new set-up” or “non-migrating” insurer will follow when given access to the HCAI production environment.