Insurer Re-Enrolment

Insurers that previously enrolled with HCAI in 2007-2008 must to complete a simplified re-enrolment process that includes the HCAI Electronic Insurer Acknowledgement Form. Once the form is completed, the re-enrolment steps below assist Insurers in preparing their environment to go live.

HCAI Electronic Insurer Acknowledgement Form (DOC)
This document includes instructions for Insurers on how to complete and submit this form. To ensure that your forms are processed and published in time for your preferred activation date, it is important for Insurers to review the FSCO List Publication Schedule.

Insurer Acknowledgement Form FAQ
If you have additional questions after reviewing the enrolment form, refer to this FAQ guide for more information.

HCAI Digital Certificate Request Form (DOC)

Insurer Name or Address Change (DOC)
When an Insurer changes its operating name or address, this document must be completed and submitted to HCAI Insurer Support.

HCAI 6 Step Re-enrolment (PDF)
Describes how an Insurer will build its organization structure, set-up users, and enter claim and claimant data.

HCAI - User Set-Up (PDF)
Outlines the user roles and corresponding levels of access that every insurer should consider when preparing to go live on the HCAI system.

Re-enrolment E-Learning Videos:

HCAI User Set-Up - Describes the different levels of access and roles that can be assigned to a user when a user is being created in the HCAI application.

HCAI 6 Step Re-enrolment - Describes the 6 steps an insurer will follow when given access to the HCAI production environment.