Health Care Facility | Insurers | Related Initiatives  

Upcoming HCAI System Outages

Occasionally, HCAI will schedule an outage window to perform necessary updates to the HCAI system.

During an outage, visitors to will be unable to sign in and a generic, web-browser generated message indicating that the webpage is unavailable will display.

To assist users during an outage, the HCAI system Status at will display red with the outage message.

Upcoming scheduled system unavailability

The ongoing maintenance window for HCAI is on Sundays from 2 a.m. (EDT/EST) to 6 a.m. (EDT/EST). However, our Operations team may need to have these hours extended from time to time.

Friday, October 1st, 2021 at 5:00 p.m. (EDT) Monday, October 4th, 2021 at 8:00 a.m. (EDT) Server Upgrade
Friday, November 12th, 2021 at 5:00 p.m. (EST) Monday, November 15th, 2021 at 8:00 a.m. (EST) Release Implementation