Health Care Facility | Insurers | Related Initiatives  

Updating Contact Information


It’s important to ensure your organization’s contact information, especially the phone number and email address for Contact 1 and Contact 2, is always kept up-to-date in HCAI.

Contact 1 and Contact 2 are the only two individuals in your organization who receive HCAI’s information and updates via email. These two individuals play a vital role in distributing this information to others in your organization.

To update your company information, you must have the organization administrator level of access.

  1. Click on the Manage > Insurer Management tab. The ‘Insurer Details’ screen will appear.
  2. Update any of the editable fields in the ‘Insurer Details’ section, excluding the ‘Insurer Name’ field*. (View screenshot)
    * If you need to change your organization’s name, please review the ‘Name Changes’ page for more information.
  3. When you have finished updating the ‘Insurer Details’ section, press the ‘Save’ button.