Scheduled Outages: The HCAI system will be unavailable from 5:00 p.m. (EDT) September 29 to 8:00 a.m. (EDT) October 2
Scheduled Outages: The HCAI system will be unavailable from 5:00 p.m. (EDT) September 29 to 8:00 a.m. (EDT) October 2
Health Care Facility | Insurers | Related Initiatives  

Password and User Names


HCAI allows you to reset your own password and retrieve your own user name. The only exception to this is if you don’t have an email address associated with your account.

If you don't have an email address associated with your user account, you will need to contact an administrator at your organization for a helping hand.

I forgot my password

  1. At the HCAI Sign-in page, click the ‘Forgot your password?’ link. (View screenshot)
  2. Enter your user name in the space provided and click on the ‘Reset Password’ button
  3. HCAI will send you a system-generated email with password reset instructions.
    Note: If you don’t receive this email, it is likely that you will need to contact an administrator at your organization for assistance.
  4. The email will contain a link—click it to receive your password.
  5. Enter and confirm your new password in the ‘New Password’ screen.
  6. Click ‘Submit’ to confirm your password.
  7. You will be brought to the HCAI login page.

Continue reading from the side menu for instructions on other reset scenarios.

Password and User Names


I forgot my password but my user account has no associated email address

You will need to contact an administrator for assistance if you forget your password and you don’t have an email address associated with your account or if you don’t receive an email reset password after clicking the ‘Forgot your password?’ link.

The below process outlines how a user administrator at the insurer level can reset a password on behalf of a user:

  1. Click on the Manage > User Management Tab.
  2. Enter the search criteria for the user whose password you wish to reset. (View screenshot)
  3. In the ‘Search Results’ screen, click on the name of the user you wish to reset.
  4. The Add/Edit user screen will appear.
  5. Press the ‘Reset Password’ button located next to the User Name. (View screenshot)
  6. The system will display the new password for the user.
  7. Send the new password to the user. The system will automatically prompt the user to reset their password upon log in.

Password and User Names


I forgot my user name

  1. At the HCAI sign-in page, click the ‘Forgot your user name?’ link. (View screenshot)
  2. You will be brought to the ‘Forgot your user name?’ page.
  3. Enter your email address and click the ‘Email user name’ button.
  4. A system-generated message will immediately be sent to you containing all user names associated with your email address.
    Note: If you don’t receive this email, it is likely that you will need to contact an administrator at your organization for assistance.

Password and User Names


I forgot my user name and my user account has no associated email address

You will need to contact an administrator for assistance if you forget your user name and you don’t have an email address associated with your account or if you don’t receive an email after clicking the ‘Forgot your username?’ link.

The below process outlines how an administrator can retrieve the user name on behalf of a user:

  1. Click on the Manage > User Management Tab.
  2. The user search screen will appear. In the search criteria, enter the name of the user whose user name you wish to retrieve. (View screenshot)
  3. The search results will display the user name(s) of users who match the search criteria entered. (View screenshot)
  4. The administrator can provide the user names to the user.

Password and User Names


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HCAI allows you to reset your own password and retrieve your own user name. The only exception to this is if you don’t have an email address associated with your account.

If you don't have an email address associated with your user account, you will need to contact an administrator at your organization for a helping hand.

I forgot my password

  1. At the HCAI Sign-in page, click the ‘Forgot your password?’ link. (View screenshot)
  2. Enter your user name in the space provided and click on the ‘Reset Password’ button
  3. HCAI will send you a system-generated email with password reset instructions.
    Note: If you don’t receive this email, it is likely that you will need to contact an administrator at your organization for assistance.
  4. The email will contain a link—click it to receive your password.
  5. Enter and confirm your new password in the ‘New Password’ screen.
  6. Click ‘Submit’ to confirm your password.
  7. You will be brought to the HCAI login page.

I forgot my password but my user account has no associated email address

You will need to contact an administrator for assistance if you forget your password and you don’t have an email address associated with your account or if you don’t receive an email reset password after clicking the ‘Forgot your password?’ link.

The below process outlines how a user administrator at the insurer level can reset a password on behalf of a user:

  1. Click on the Manage > User Management Tab.
  2. Enter the search criteria for the user whose password you wish to reset. (View screenshot)
  3. In the ‘Search Results’ screen, click on the name of the user you wish to reset.
  4. The Add/Edit user screen will appear.
  5. Press the ‘Reset Password’ button located next to the User Name. (View screenshot)
  6. The system will display the new password for the user.
  7. Send the new password to the user. The system will automatically prompt the user to reset their password upon log in.

I forgot my user name

  1. At the HCAI sign-in page, click the ‘Forgot your user name?’ link. (View screenshot)
  2. You will be brought to the ‘Forgot your user name?’ page.
  3. Enter your email address and click the ‘Email user name’ button.
  4. A system-generated message will immediately be sent to you containing all user names associated with your email address.
    Note: If you don’t receive this email, it is likely that you will need to contact an administrator at your organization for assistance.

I forgot my user name and my user account has no associated email address

You will need to contact an administrator for assistance if you forget your user name and you don’t have an email address associated with your account or if you don’t receive an email after clicking the ‘Forgot your username?’ link.

The below process outlines how an administrator can retrieve the user name on behalf of a user:

  1. Click on the Manage > User Management Tab.
  2. The user search screen will appear. In the search criteria, enter the name of the user whose user name you wish to retrieve. (View screenshot)
  3. The search results will display the user name(s) of users who match the search criteria entered. (View screenshot)
  4. The administrator can provide the user names to the user.
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