Health Care Facility | Insurers | Related Initiatives  

Intro to HCAI

What is HCAI?

Health Claims for Auto Insurance (HCAI) provides a mandatory and common platform for health care facilities to submit Treatment and Assessment plans (OCF 18s), Treatment Confirmation Forms (OCF 23s), and their associated  invoices, as well as Assessment of Attendant Care Needs Forms (the Form 1) to auto insurers for review and adjudication. It benefits patient care and provides the industry with valuable data about automobile claims in Ontario.

Only facilities with an active FSCO Service Provider Licence may invoice the insurer directly.  Facilities that are unlicensed cannot be paid directly by insurers but are still required to submit the invoice electronically via HCAI. Unlicensed facilities are required to provide a copy of the HCAI-submitted invoice directly to their patient for the patient to be reimbursed by their insurer. To learn more about Service Provider Licensing, visit our Service Provider Licensing page or the FSCO website.

What are the Benefits?

The HCAI platform benefits patient care and provides the industry with valuable data about automobile claims in Ontario.

  • Health Care Facility’s submissions are transmitted quickly and securely
  • Health care facilities get a streamlined process for completing Ontario Claims Forms (OCFs)
  • Health Care Facilities with FSCO’s Service Provider Licence may use HCAI to invoice for direct payment from Insurers
  • Auto insurance consumers benefit from the speed and accuracy of the data exchanged
  • Insurers receive more accurate and complete data to assist in adjudicating claims
  • The Ontario government  obtains high quality data and is better positioned to  monitor the  industry

Who should use HCAI?

Every Ontario health care business (and every associated health care provider) that directly submits OCF-18s, -21s,-23s, and the Form 1 to insurers in Ontario must do so only through HCAI.

Every Insurer that writes auto insurance in Ontario is required to enroll with HCAI and comply with regulations and guidelines related to the HCAI system.

Who operates HCAI?

The HCAI system is operated by Health Claims for Auto Insurance Processing (HCAIP), a not-for-profit organization established and funded by the insurance industry and operated by an independent board of directors that includes representatives of the insurance industry and health care communities.

HCAI has been designated by the Financial Services Commission of Ontario (FSCO) as the Central Processing Agency (CPA) for the purposes of fulfilling the role as outlined in the Health Claims for Auto Insurance (HCAI) Guideline.

Insurance Bureau of Canada (IBC) has entered into an agreement with FSCO, and subsequently with HCAIP, which operates the HCAI system, to collect Ontario automobile insurance claims data for statistical purposes.

To learn more about HCAI’s governance structure, click click here.

Interested in enrolling with HCAI? View the links below to make sure HCAI is right for your business and find out what steps you need to take to enroll.

  • Enrolment Checklist

    Don’t miss a step! Our checklist makes enrolment and set-up an easy process

  • Should I Enrol?

    Find out if HCAI applies to you or your business

  • How to Enrol

    View step-by-step instruction on how to enroll your Facility with HCAI

  • Getting Approved and Setting Up my Account

    View step-by-step instruction on finalizing your approval and signing in to HCAI for the first time

  • I’m Approved - Now What?

    How to get started using HCAI now that your Facility enrolment has been accepted

  • Navigating HCAIinfo

    View our HCAIinfo site map and video to find relevant information quickly – and avoid getting lost

  • Governance

    Find out more about HCAI’s governance structure