Scheduled Outage: The HCAI system will be unavailable from 5:00 p.m. (EST) December 9 to 8:00 a.m. (EST) December 12.
Scheduled Outage: The HCAI system will be unavailable from 5:00 p.m. (EST) December 9 to 8:00 a.m. (EST) December 12.
Health Care Facility | Insurers | Related Initiatives  

Upcoming HCAI System Outages


Holiday Hours

Limited assistance will be available from our Operations Team during the holidays, from Wednesday, December 28 to Friday, December 30.  Navigate HCAIinfo’s menu items to find answers to any of your inquiries related to the application.

For password resets, an HCAI user at your Facility with access to the Manage > User Management sub-tab can manually reset your password. To learn how to complete this process, click here. If you are an Authorizing Officer and you need us to manually reset your password, please complete the Contact Form on HCAIinfo.

Upcoming scheduled system unavailability

The ongoing maintenance window for HCAI is on Sundays from 2 a.m. (EDT/EST) to 6 a.m. (EDT/EST). However, our Operations team may need to have these hours extended from time to time.

StartEndReason
Friday, December 9, 2022 at 5:00 p.m. (EST) Monday, December 12, 2022 at 8:00 a.m. (EST) Scheduled System Maintenance