The verification code is only sent to the email address or phone number associated with your HCAI user account. Make sure the email address on your user account is one you personally have access to. Your AO or another User Administrator can easily update your email address.
Have them perform the following steps:
- Go to the “Manage” tab and the “User Management” sub-tab
- Enter your name or username and press “search”
- Click on your name in the search results to open your user account
- Update the information in the “E-mail” and “Confirm E-mail” fields
- Press “Save”. Confirm the information is correct, and press “Save” again