The verification code is only sent to the email address associated with your HCAI user account. Make sure the email address on your user account is one you personally have access to. Your AO or another User Administrator can easily update your email address.
Have them perform the following steps:
- Go to the “Manage” tab and the “User Management” sub-tab
- Enter your name or username and press “search”
- Click on your name in the search results to open your user account
- Update the information in the “E-mail” and “Confirm E-mail” fields
- Press “Save”. Confirm the information is correct, and press “Save” again
For more tips to ensure you will receive the verification codes and log into HCAI, visit HCAI Bootcamp or Verification Code Help pages.