Scheduled Outage: The HCAI system will be unavailable from 5:00 p.m. (EST) December 9 to 8:00 a.m. (EST) December 12.
Scheduled Outage: The HCAI system will be unavailable from 5:00 p.m. (EST) December 9 to 8:00 a.m. (EST) December 12.
Health Care Facility | Insurers | Related Initiatives  

An Update Regarding HCAI’s EOB / July 8, 2021


We have recently become aware of changes to the process for submitting an application to the Licence Appeal Tribunal - Automobile Accident Benefits Service. As a result, the application instructions appearing on HCAI’s Explanation of Benefits (EOB) are currently out of date. 

If your company uses HCAI’s EOB, you may wish to provide additional information to inform claimants about the application process. As a reminder, the final page of the form is available for insurers to include additional comments and allows for 20,000 characters of text.

Details about changes to HCAI’s EOB will be included in HCAI’s fall System Release 3.26 communications.

For current information about filing an application, including up-to-date fees and contact information, please visit https://tribunalsontario.ca/lat/automobile-accident-benefits-service/