Insurer User Manual
The HCAI Insurer User Manual was developed for business and technical users working for auto insurers to help them accomplish specific tasks in HCAI.
|Chapter 1||Introduction to HCAI||This chapter assists users in using the HCAI application by describing its business functionality and identifying business rules and requirements.|
|Chapter 2||Supported Plans and Invoices||This chapter provides a brief overview of the forms that must be submitted and adjudicated in HCAI.|
|Chapter 3||Sign in to HCAI||This chapter describes the sign-in process for HCAI.|
|Chapter 4||Insurer Home Page||This chapter walks you through the main tabs and sub-tabs displayed after signing into HCAI as an adjuster.|
|Chapter 5||Common Functionality||This chapter describes the functionality that is common for all parts of the HCAI application.|
|Chapter 6||Claim and Claimant Management||This chapter provides an overview of claims and claimant management in HCAI.|
|Chapter 7||Using Decision Support – Plans||This chapter describes how to work with plans in HCAI.|
|Chapter 8||Using Decision Support – Invoices||This chapter describes how to work with invoices in HCAI.|
|Chapter 9||Insurer Management||This chapter outlines the setup and maintenance of your organization in HCAI.|
|Chapter 10||Insurer User Management||This chapter outlines the setup and maintenance of user accounts in HCAI.|
|Chapter 11||Security and Privacy||This chapter discusses security and privacy in the HCAI system.|
|Chapter 12||Approval Reason Codes||This chapter outlines the full list of adjuster reason codes in HCAI.|
|Chapter 13||Roles and Tasks||The tables in this chapter list the available roles and associated tasks for insurer users.|
|Chapter 14||Insurer Reports||This chapter describes the different insurer reports on HCAI and their functionality.
* This chapter is available on IBC’s secure member website.