Scheduled Outage: The HCAI system will be unavailable from 5:00 p.m. (EST) December 9 to 8:00 a.m. (EST) December 12.
Scheduled Outage: The HCAI system will be unavailable from 5:00 p.m. (EST) December 9 to 8:00 a.m. (EST) December 12.
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Upcoming HCAI System Outages


Holiday Hours

The IBC offices will be closed from December 26 to January 2. The HCAI Operations team will provide limited support during this time.

For password resets, an HCAI user in your organization with the User Administrator role can manually reset your password. For instructions on how to complete this process, click here.

Upcoming scheduled system unavailability

The ongoing maintenance window for HCAI is on Sundays from 2 a.m. (EDT/EST) to 6 a.m. (EDT/EST). However, our Operations team may need to have these hours extended from time to time.

StartEndReason
Sunday, November 27, 2022 at 8:00 a.m. (EST) Sunday, November 27, 2022 at 10:00 a.m. (EST) Extended Maintenance Window
Friday, December 9, 2022 at 5:00 p.m. (EST) Monday, December 12, 2022 at 8:00 a.m. (EST) Scheduled System Maintenance