Upcoming HCAI System Outages
The IBC offices will be closed from December 26 to January 2. The HCAI Operations team will provide limited support during this time.
For password resets, an HCAI user in your organization with the User Administrator role can manually reset your password. For instructions on how to complete this process, click here.
Upcoming scheduled system unavailability
The ongoing maintenance window for HCAI is on Sundays from 2 a.m. (EDT/EST) to 6 a.m. (EDT/EST). However, our Operations team may need to have these hours extended from time to time.
|Sunday, November 27, 2022 at 8:00 a.m. (EST)||Sunday, November 27, 2022 at 10:00 a.m. (EST)||Extended Maintenance Window|
|Friday, December 9, 2022 at 5:00 p.m. (EST)||Monday, December 12, 2022 at 8:00 a.m. (EST)||Scheduled System Maintenance|