Scheduled Outage: The HCAI system will be unavailable from 5:00 p.m. (EDT) March 31 to 8:00 a.m. (EDT) April 3.
Health Care Facility | Insurers | Related Initiatives
Scheduled Outage: The HCAI system will be unavailable from 5:00 p.m. (EDT) March 31 to 8:00 a.m. (EDT) April 3.
Health Care Facility | Insurers | Related Initiatives  
  • Click here to see the changes. Coming April 3rd in Release 3.29
  • Click here to learn what HCAI has in store for 2023
  • Click here to view the changes. Coming October 3rd in Release 3.28
  • Two-Factor Authentication - This new login process goes live in April.
  • HCAI Privacy - Build a password as unique as you are

Welcome to HCAIinfo’s Insurer Portal!

Health Claims for Auto Insurance (HCAI) is an electronic system developed by Ontario auto insurers, working closely with the Financial Services Commission of Ontario (FSCO), the Ontario Ministry of Finance, various medical rehabilitation provider associations and other stakeholders, for transmitting auto Ontario claim forms (OCFs) between insurers and health care facilities in Ontario.

Explore the links below to learn more about HCAI, find out what’s new, and review step-by-step video and text resources explaining how to use the HCAI application.

  • What's New

    Stay up-to-date with the latest news from HCAI or explore the archive

  • New to HCAI

    Learn how to enroll and get started using HCAI

  • Management and Administration

    Find out how to manage claimants and set up new users

  • Adjuster Support

    Learn more about adjudicating OCFs and managing deadlines in HCAI

  • Troubleshooting

    Can’t find the information you’re looking for? Find it here!

  • Resources

    Explore our comprehensive list of regulatory resources and guidelines

  • Privacy

    HCAI takes privacy and security seriously. Learn more and find out how you can help