Scheduled Outage: The HCAI system will be unavailable from 9:00 a.m. to 1:00 p.m. (ET) on Saturday, February 24.
Scheduled Outage: The HCAI system will be unavailable from 9:00 a.m. to 1:00 p.m. (ET) on Saturday, February 24.
Health Care Facility | Insurers | Related Initiatives  

HCAI 2024: The Year Ahead / January 11, 2024


In 2024, HCAI will continue to focus on functionality to improve usability and mature system security. The year ahead will feature two system releases, in the spring and fall.

System Release 3.31 – Live April 15, 2024

This spring, users can anticipate the following updates:

OCF-21C Enhancements

  • HCAI is enhancing the look of the OCF 21C invoice. OCF processes will not change, but minor improvements in layout and function will offer a more efficient and consistent user experience.
  • The visible changes are largely cosmetic in nature, including text alignment, page numbering, the sequencing and consistency of error messages, and the view when using mobile devices. It will also use overlay popups rather than full window popups where applicable.

System Release 3.32 – November 2024

System Release 3.32 is scheduled to go live in November. More information about enhancements and the system unavailability window will be communicated throughout the year.

Planned HCAI System Unavailability

In preparation for Release 3.31, the following system unavailability window is planned:

Friday, April 12 – Monday, April 15, 2024

  • The HCAI system will be unavailable from 5:00 p.m. (EDT) on Friday, April 12, 2024 and is expected to resume active status at 8:00 a.m. (EDT) on Monday, April 15, 2024.
  • Facilities must have all of their transactions successfully processed by 4:59 p.m. (EDT) Friday, April 12, 2024.

Other Important Reminders

This is a reminder that as part of the ongoing maturity of the HCAI system, data retention requirements have been defined.

  • All documents will become candidates for deletion from the HCAI transaction system seven years after their associated claim has been closed by the insurer.
  • This is a long-term project that will not begin as part of System Release 3.31, but ample lead-time is being provided to enable healthcare facilities to prepare.
  • As a reminder, all completed OCFs must be kept on file at the facility as per FSRA’s guidelines.

Healthcare facilities will receive more communications regarding data deletion as details become available.

What’s Next?

  • Share this HCAI Update with individuals at your facility who interact with the HCAI application.
  • Keep checking HCAIinfo – HCAI’s dedicated eLearning resource site – over the coming months for more information.